THESE TERMS OF SERVICE (THE “TERMS”) ARE A LEGAL CONTRACT BETWEEN YOU AND PLUTO BIZ SOLUTIONS (“PLUTO BIZ SOLUTIONS,” “COMPANY,” “WE,” “OUR,” OR “US”). THESE TERMS EXPLAIN HOW YOU ARE PERMITTED TO USE THE WEBSITE LOCATED AT WWW.PLUTOBIZSOLUTIONS.COM, AS WELL AS ALL ASSOCIATED SITES, PLATFORMS, AND TOOLS PROVIDED BY PLUTO BIZ SOLUTIONS AND ITS SUBSIDIARIES AND AFFILIATES (COLLECTIVELY, THE “SITE”), AND ALL CONSULTING, ADVISORY, AND DONE-FOR-YOU AI IMPLEMENTATION SERVICES OFFERED BY PLUTO BIZ SOLUTIONS, WHETHER PROVIDED ON A ONE-TIME PROJECT BASIS OR A RECURRING SUBSCRIPTION BASIS (COLLECTIVELY, THE “SERVICES”). BY USING THIS SITE, ENGAGING PLUTO BIZ SOLUTIONS FOR SERVICES, OR REGISTERING FOR AN ACCOUNT, YOU ARE AGREEING TO ALL THE TERMS. IF YOU DO NOT AGREE WITH ANY OF THESE TERMS, DO NOT ACCESS OR OTHERWISE USE THIS SITE, ANY SERVICES, OR ANY INFORMATION CONTAINED ON THIS SITE.
NOTE: THESE TERMS CONTAIN A DISPUTE RESOLUTION AND ARBITRATION PROVISION, INCLUDING A CLASS ACTION WAIVER, THAT AFFECTS YOUR RIGHTS UNDER THESE TERMS AND WITH RESPECT TO ANY DISPUTES YOU MAY HAVE WITH PLUTO BIZ SOLUTIONS. YOU MAY OPT OUT OF THE BINDING INDIVIDUAL ARBITRATION AND CLASS ACTION WAIVER AS PROVIDED BELOW.
1. Changes to These Terms
Pluto Biz Solutions may make changes to the content and Services offered on or through the Site at any time. Pluto Biz Solutions may change, update, add to, or remove provisions of these Terms at any time by posting the updated Terms on this Site and, if you are a current Subscriber or active client (as defined below), by emailing you at the email address associated with your account. By using this Site after Pluto Biz Solutions has updated the Terms, you are agreeing to all the updated Terms; if you do not agree with any of the updated Terms, you must stop using the Site and Services.
2. General Use
By using this Site and/or Services, you represent, acknowledge, and agree that you are at least 18 years of age and, if engaging Services on behalf of a business, that you have the authority to bind that business to these Terms. If you are under 18 years of age, you may not use the Site or Services at any time or in any manner, and you may not submit any information to Pluto Biz Solutions or the Site.
3. Materials and License
Pluto Biz Solutions provides content on the Site and through the Services that is the copyrighted and/or trademarked work of Pluto Biz Solutions, its third-party licensors and suppliers, or other users of the Site (collectively, the “Materials”). Materials may include logos, graphics, video, images, frameworks, playbooks, software, automations, and other content.
Subject to your compliance with these Terms, Pluto Biz Solutions grants you a limited, personal (or, for business clients, limited to your organization’s internal use), non-exclusive, and non-transferable license to use and display the Materials and to use this Site and Services solely for your own business purposes. Except for the foregoing license, you have no other rights in the Site, Services, or any Materials, and you may not modify, edit, copy, reproduce, create derivative works of, reverse engineer, resell, alter, enhance, or otherwise exploit any of the Site, Services, or Materials in any manner without Pluto Biz Solutions’ prior written consent.
If you breach any of these Terms, the above license terminates automatically and you must immediately destroy any downloaded, printed, or exported Materials.
4. Accounts and Restricted Areas
You need not register with Pluto Biz Solutions to simply visit and view the Site. However, to access certain password-restricted areas of the Site, client portals, or automation dashboards, and to use certain Services and Materials, you must register for an account and receive access credentials.
Pluto Biz Solutions administrators have the right to approve or reject any requested registration or client engagement, in the Company’s sole discretion. If your account is approved, you will be notified and provided with access details, which are for your own use only. You are responsible for maintaining the confidentiality of your access details and for all activity that occurs under them. All information you provide when registering, or otherwise through the Site, must be accurate, complete, and kept up to date.
5. Consulting Engagements and Projects
Certain Services are delivered as one-time or fixed-scope engagements (for example, an AI Profit Audit, a Voice AI build, a GoHighLevel automation build, or a workshop) rather than as an ongoing subscription (each, an “Engagement”). The specific scope, deliverables, timeline, and fees for an Engagement will be set out in a proposal, quote, order form, or statement of work agreed to by you and Pluto Biz Solutions (an “Order”), which is incorporated into and governed by these Terms. In the event of a conflict between an Order and these Terms, the Order controls solely as to the scope, deliverables, and fees for that Engagement.
Engagement fees are due as set out in the applicable Order, which may require a deposit prior to the commencement of work, with the balance due upon delivery, at defined milestones, or on another schedule stated in the Order. Timelines for Engagements are estimates and may be affected by the timeliness of information, access, and approvals you provide.
Pluto Biz Solutions designs and deploys AI-powered systems (including Voice AI, intake automation, and lead follow-up) to support and enhance — not replace — your team’s judgment on matters involving customer relationships, patient or client welfare, and core business decisions. Final decision-making authority on such matters remains with you and your organization.
6. Subscriptions
By registering for an account and subscribing to certain ongoing Services (for example, managed automation, monthly support, or recurring platform access), you become a “Subscriber” with access to certain password-restricted Services, Materials, and areas of the Site (a “Subscription”). Subscriptions and the rights and privileges provided to a Subscriber are personal to your account or organization and non-transferable.
7. Discontinued Services
Certain Services sold by Pluto Biz Solutions may require Pluto Biz Solutions to host elements of the Service and provide ongoing support. Pluto Biz Solutions reserves the right, in its sole discretion, to discontinue hosting, support, and other activities related to such Services at any time following 12 months from your initial purchase of that Service. Prior to discontinuance, Pluto Biz Solutions will provide at least 30 days’ prior notice to the email address associated with your account, so it is your responsibility to keep that email address current. Pluto Biz Solutions is only required to provide such notice to users who have logged into the account associated with the discontinued Service within the 90 days prior to the notice. Upon discontinuation of a Service, Pluto Biz Solutions may delete databases and automations associated with your use of that Service.
8. Payment and Purchases
You may pay for an Engagement or Subscription by credit card, ACH/bank transfer, or another method Pluto Biz Solutions makes available. For Subscriptions, we or our payment processing partner will charge your payment method for the first Subscription fee on the date we process your account registration (or, if your Subscription includes a free trial, upon your upgrade to a paid Subscription). For Engagements, fees are charged according to the payment schedule in your Order.
Once your payment method is charged the first Subscription fee, or your Order payment is processed, you will receive a confirmation notifying you of your ability to access the Services. All orders are subject to acceptance by Pluto Biz Solutions, which may refuse or cancel any order for any reason, at any time, even after acceptance, and refund the associated payment.
IMPORTANT NOTICE:
PLUTO BIZ SOLUTIONS WILL AUTOMATICALLY RENEW YOUR SUBSCRIPTION ON YOUR MONTHLY OR YEARLY ANNIVERSARY DATE AND, AS AUTHORIZED BY YOU DURING SIGN-UP, PLUTO BIZ SOLUTIONS OR OUR PAYMENT PROCESSING PARTNER WILL CHARGE YOUR PAYMENT METHOD THE APPLICABLE SUBSCRIPTION FEE (UNLESS YOU CANCEL PRIOR TO THE ANNIVERSARY DATE) ON EACH SUBSEQUENT ANNIVERSARY DATE. “ANNIVERSARY DATE” MEANS THE DATE OF THE MONTH OR YEAR, DEPENDING ON YOUR SUBSCRIPTION, YOU INITIALLY REGISTERED AS A PAID SUBSCRIBER. IF YOUR ANNIVERSARY DATE DOES NOT EXIST IN A GIVEN CALENDAR MONTH, YOUR ANNIVERSARY DATE FOR THAT MONTH WILL BE THE 28TH. EACH SUBSCRIPTION RENEWAL PERIOD IS FOR ONE CALENDAR MONTH UNLESS YOUR ORDER STATES OTHERWISE. YOU MAY CANCEL YOUR SUBSCRIPTION AT ANY TIME BY CONTACTING SUPPORT@PLUTOBIZSOLUTIONS.COM. PLUTO BIZ SOLUTIONS REQUIRES A REASONABLE AMOUNT OF TIME TO PROCESS YOUR CANCELLATION REQUEST. IF YOU CANCEL, YOU WILL RETAIN YOUR SUBSCRIPTION BENEFITS UNTIL THE END OF THE BILLING PERIOD IN WHICH YOU CANCELED, AND YOUR BENEFITS WILL EXPIRE AT THE END OF THAT PERIOD.
You agree to pay all fees or charges related to your purchases, based on Pluto Biz Solutions’ fees, charges, and billing terms in effect and, for Engagements, as stated in your Order. If you do not pay on time, or if Pluto Biz Solutions or our payment processing partner cannot charge your payment method for any reason, Pluto Biz Solutions reserves the right to suspend or terminate your access to the Site and Services and to terminate these Terms. You expressly agree that Pluto Biz Solutions and/or our payment processing partner is permitted to bill you for applicable fees, taxes, and other charges incurred in connection with your use of the Site and Services, and that such fees will be billed to your payment method and thereafter at regular intervals for the remainder of the applicable term. Unless expressly provided otherwise, if you cancel your account, Subscription, or Engagement, you will not receive any refund for amounts already earned or due for work performed. If Pluto Biz Solutions determines that a purchase was initiated with the intent of benefiting from it and then requesting a refund (which may be indicated by a pattern of refund requests), Pluto Biz Solutions may refuse to grant a refund under those circumstances. You will be liable for all applicable sales and use taxes based on the address provided at registration, and you authorize Pluto Biz Solutions or our payment processing partner to charge your payment method for such taxes.
9. Refunds
ALL PURCHASES OF SUBSCRIPTIONS, ENGAGEMENTS, AND OTHER SERVICES OR PRODUCTS FROM PLUTO BIZ SOLUTIONS ARE FINAL AND NO REFUNDS ARE AVAILABLE, UNLESS OTHERWISE EXPRESSLY PROVIDED IN WRITING ON OUR WEBSITE, IN YOUR ORDER, OR IF PLUTO BIZ SOLUTIONS CANCELS YOUR ORDER.
While Pluto Biz Solutions works to deliver the highest quality Services, the actual business results realized by clients may vary depending on a number of variables, including client effort, data quality, and implementation of our recommendations. Realized ROI is not guaranteed. You agree not to initiate any charge-back on fees you have paid to Pluto Biz Solutions unless you did not actually receive the Services you ordered. To submit a refund request, email support@plutobizsolutions.com stating which product or Service you would like refunded. Please allow at least one business day for a reply.
10. Cancellations
If you cancel your account, Subscription, or Engagement at any time, you will not receive a refund for amounts already earned or due for work performed, except as stated in Section 9. Even where Pluto Biz Solutions’ policy for a Service allows for a refund, if Pluto Biz Solutions determines your purchase was initiated with the intent of benefiting from it and then requesting a refund, Pluto Biz Solutions may refuse to grant a refund under those circumstances.
11. Electronic and Other Communications
By using the Site and/or the Services, you consent to receiving electronic and telephone communications from or on behalf of Pluto Biz Solutions, including calls, texts, and emails related to your Engagement or Subscription. These electronic communications may include notices about applicable fees and charges, transactional information, and other information concerning the Site and/or Services, including offers and information about new Services. These electronic communications are part of your relationship with Pluto Biz Solutions. You agree that any notices, agreements, disclosures, or other communications we send electronically will satisfy any legal requirement that such communications be in writing.
12. Confidentiality
In the course of providing Services, Pluto Biz Solutions may have access to your business, client, or patient-related information. Pluto Biz Solutions will use reasonable care to protect the confidentiality of such information and will not disclose it to third parties except as necessary to perform the Services, as required by law, or as otherwise agreed in writing (including in a Business Associate Agreement, where applicable to healthcare-related clients).
13. Disclaimer of Warranties
THE SITE, SERVICES, AND MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. PLUTO BIZ SOLUTIONS DOES NOT WARRANT THAT THE SITE OR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY PARTICULAR BUSINESS RESULT, REVENUE, OR RETURN ON INVESTMENT WILL BE ACHIEVED.
14. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLUTO BIZ SOLUTIONS AND ITS OWNERS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUE, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR SERVICES. PLUTO BIZ SOLUTIONS’ TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO PLUTO BIZ SOLUTIONS FOR THE SERVICE GIVING RISE TO THE CLAIM IN THE 12 MONTHS PRECEDING THE CLAIM.
15. Termination
Pluto Biz Solutions may suspend or terminate your access to the Site, Services, or your account at any time, with or without cause, including for breach of these Terms. Sections of these Terms that by their nature should survive termination — including payment obligations for Services already performed, confidentiality, disclaimers, limitation of liability, and dispute resolution — will survive.
16. Dispute Resolution, Binding Arbitration, and Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS AND REQUIRES YOU TO ARBITRATE DISPUTES WITH PLUTO BIZ SOLUTIONS ON AN INDIVIDUAL BASIS.
You and Pluto Biz Solutions agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or the Services (a “Dispute”) will be resolved by binding individual arbitration, rather than in court, except that either party may bring an individual action in small claims court, or seek injunctive relief in court to protect its intellectual property or confidential information.
The arbitration will be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, and will be conducted before a single arbitrator in [INSERT COUNTY/STATE, e.g., Lake County, Indiana], or another location the parties agree to, or by videoconference where permitted by the AAA rules. The arbitrator’s decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.
Class Action Waiver: You and Pluto Biz Solutions agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding.
Right to Opt Out: You may opt out of this arbitration agreement and class action waiver by sending written notice to support@plutobizsolutions.com within 30 days of the date you first agree to these Terms. Your notice must include your name, the email address associated with your account, and a clear statement that you wish to opt out of this arbitration provision. If you opt out of the arbitration provision, Pluto Biz Solutions also will not be bound by it as to you, and Disputes will be resolved as set out in Section 17 (Governing Law) below.
17. Governing Law and Venue
These Terms are governed by the laws of the State of Indiana, without regard to its conflict-of-laws principles. For any Dispute not subject to arbitration under Section 16 (including if you validly opt out), you and Pluto Biz Solutions agree to the exclusive jurisdiction and venue of the state and federal courts located in Lake County, Indiana.
18. General
• Entire Agreement: These Terms, together with any applicable Order, constitute the entire agreement between you and Pluto Biz Solutions regarding the Site and Services.
• Severability: If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.
• No Waiver: Pluto Biz Solutions’ failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision.
• Assignment: You may not assign these Terms without Pluto Biz Solutions’ prior written consent. Pluto Biz Solutions may assign these Terms in connection with a merger, acquisition, or sale of assets.
Contact Us
If you have any questions about these Terms, please contact us at:
Pluto Biz Solutions
Website: www.plutobizsolutions.com
Email: support@plutobizsolutions.com
This document is a template adapted for Pluto Biz Solutions and is provided for drafting convenience only — it is not legal advice. Please have a licensed attorney in your state review this document (including the bracketed governing-law and arbitration-venue selections) before publishing or relying on it.
